At Bestform Soldes 2024, we understand that finding the perfect lingerie or swimwear is essential for your comfort and confidence. That’s why we’ve designed a shipping and returns policy that’s as flexible and considerate as our product selection.
Shipping Information
We process all orders within 1-2 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Options
- Standard Shipping (€12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes tracking and insurance
- Free Shipping (Orders over €50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Includes basic tracking
Please note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to some Asian countries and remote areas.
Returns & Exchanges
We select every bra and swimsuit with the same care we devote to your satisfaction. If your purchase doesn’t meet your expectations, our flexible return policy is here for you.
Return Conditions
- Timeframe: 15 days from the date you receive your package
- Item condition: Unworn, unwashed, with original tags and packaging
- Non-returnable items: For hygiene reasons, we cannot accept returns or exchanges on invisible lingerie and swimwear bottoms (Bas de maillot de bain)
- Sale items enjoy the same return conditions as our regular collection
3-Step Return Process
- Return Authorization Request:
Send your request using the form below or email us at [email protected] with the following information:
Subject: Return Request – Order #XXXXX
Hello Bestform Team,
I would like to return/exchange the following item:
- Product reference: [Name/Code]
- Size/Color: [Details]
- Order number: [XXXXX]
- Reason for return: [Optional]
Best regards,
[Your name] [Your email] - Package Preparation:
Once approved, include the provided return slip and protect the items as they arrived to you.
- Shipment:
Send the package to our address:
Bestform Soldes 2024 – Returns
22 Rue des Tanneurs
Lille, FR 29203
Refunds & Exchanges
- Refund method: Original payment method (Visa/MasterCard/JCB/PayPal)
- Processing time: 5-10 business days after we receive and inspect the items
- Return shipping costs: Customer’s responsibility, unless we made an error
- Exchanges: We facilitate size exchanges for available items at no additional shipping cost
Expert Tip: Before returning your two-piece swimsuit (Maillot de bain deux pièces), consult our online size guide to find your perfect fit.
With all our attention,
The Bestform Soldes 2024 Team
Because your comfort deserves as much attention as your style.